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Foundation Legal Services

Keyhouse is an independent charity which works to prevent homelessness across North and West Yorkshire.

We provide high quality legal housing advice to people in need. Our clients are individuals and households on low incomes or welfare benefits and our advice service is funded by public money provided by the Legal Aid Agency.

  • Possession hearings, if you have rent or mortgage arrears or have been accused of anti-social behaviour
  • Applying to court to stop an eviction
  • Homelessness
  • Unsuitable housing
  • Exclusions from the housing list
  • Facing loss of your home because your landlord hasn’t paid the mortgage
  • Disrepairs, where there is a danger to health

Location and Contact Details

Contact Details
01904 557 490
Room D005, Ground Floor D Block, Hudson House, Toft Green, York YO1 6JT

Further Information

Opening Hours (we are closed on Bank Holidays)

Monday to Friday 9.00 am to 5.00 pm

Next steps

If you are calling to tell us about a court hearing, our Duty Adviser will normally call you back before the hearing, to talk through your situation and tell you a bit about what happens on the day of the hearing. They will also tell you if there is any paperwork you need to bring (e.g. your tenancy agreement, copies of any letters from your landlord or lender, or proof of your income). The most important thing is to let us know the date of your hearing and make sure you turn up to court on the day so that the Duty Adviser can help you. We cannot help if you are not at court!

If you need advice about an ongoing problem, we will call you back to take some details. We will have to do a means test to check that you qualify for Legal Aid funding, so you will need to tell us about your earnings (if any), any benefits you are receiving, and if you have any savings. If you qualify, we will arrange an appointment for you to come and see an adviser. We try to offer appointments as quickly as possible, but in some circumstances you may have to wait around 1-2 weeks. We normally ask you to come to our office in York (just opposite the railway station) unless there are special reasons why you can’t, e.g. poor health or mobility difficulties.

In some cases we may have to refer your problem to our team of solicitors, who are based in our Bradford office. If they are unable to take on your case, or if you do not qualify for Legal Aid, we will do our best to refer you to another free advice agency, or to a private solicitor (who may charge a fee) so that you can get the help you need as quickly as possible.