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We're Scope, the disability equality charity in England and Wales.


We provide practical information and emotional support when it’s most needed and campaign relentlessly to create a fairer society.

Location and Contact Details

Contact Details
0808 800 3333
Scope Helpline
Here East Press Centre, 14 East Bay Lane, E15 2GW

Further Information

Scope’s Helpline

Scope’s helpline provides free, independent and impartial advice and support on issues that matter to disabled people and their families.

Our information officers can answer questions and talk you through a wide range of topics connected with disability, including Benefits, Finance, Social Care, Work, Equipment and Assistive Technology, Housing and Home Adaptations

We can also put you in touch with local providers of information and support and other Scope services in your area. More information about accessibility including textphone and translation is on our website:

Freephone: 0808 800 3333


Monday to Saturday: 8am to 8pm, Sunday: 10am to 6pm and most bank holidays.


Navigate provides support at the start of your journey as a parent of a disabled child. It’s a six-week programme that aims to put you in touch with a personal advisor, helping you to talk about your feelings and concerns.

About the programme

Your personal adviser will work with you to explore your needs and personal goals, agree your 6-week action plan, and provide you with support, if you need it.

You will also have weekly catch ups with your adviser.

Reaching the end of the programme

At the end of the 6 weeks, you will look at what did or didn’t work and rate your overall progress.  Depending on availability, you may get to choose to start again with new goals.


Navigate is open to any parent or carer who lives in England or Wales and has a child under 18 years of age, who is going through or has received a diagnosis in the last year.

More information can be found at

Phone: 0808 801 0510  Monday to Friday: 9am to 8pm Saturday: 9am to 12pm

Contact Email:

Scope’s Online Community

Scope’s online community is a place where disabled people, parents, carers and those who work with disabled children and adults can come to discuss all topics relating to disability. You can ask questions, share your experiences and get much needed support with any issues you currently face.

More information about joining or just finding out more information can be found at


Support to Work

Support to Work is an online and telephone support programme for disabled people in England and Wales who are applying for jobs.

You will get dedicated employment advisers as well as help from one of our specialist employment advisers with employability skills like time management and confidence, writing your CV, preparing for interviews.

We will advise you on many aspects of applying for a job. But we won’t write a job application for you, talk to employers on your behalf, or find you work experience.

12-week action plan

Your employment adviser will work with you to create a confidential, personally tailored 12-week action plan. Your plan might include things like reading job seekers’ advice, writing a CV or cover letter from a template, research for an interview. We’ll keep your plan online, so you’ll need access to the internet.

Your adviser will be on hand to help you throughout the 12 weeks. At the end of the 12 weeks your time with the adviser will be up, but you’ll still have access to your plan and all its resources online.

For more information about how we can support you, please visit

Disability Energy Support

Scope’s Disability Energy Support service provides free energy and water advice to any household where a disabled person lives across England and Wales.

Our expert energy advisers can offer support with:

Energy and water debt

Switching tariffs or supplier

Accessing reduced water tariffs

Changing your meter

Green energy

Becoming more energy and water efficient

Accessing benefits, grant and trusts

Contact or complaining to your supplier

Understanding your bills

Understanding how to use your heating systems

Free pre-payment fuel vouchers (conditions apply)

Book an appointment at

Appointments available Monday – Friday 8am – 8pm (excluding bank holidays)

Freephone: 0808 801 0828

Lines open Monday – Friday 11am – 4pm (excluding bank holidays)